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People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support.

The dos and don'ts of how to communicate with someone who is suffering

Supporting clients, caregivers, and loved ones in a time of suffering is a challenge. As an agency you need to be able to equip yourself and your employees with tips and tools on how to navigate those trying times. This latest tip sheet from Dr. Carla Cheatham, MA, MDiv, PhD, TRT can help you do that.

“We grew up hearing our parents and grandparents respond to the suffering of those around us with words they learned from their parents and grandparents. These days, we may understand that polite conventions are designed to extend courtesy and compassion, but we have also grown to understand different and better ways to do so that may be more meaningful. Here are some dos and don’ts for how to communicate with someone who is suffering.”

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Revenue Cycle Management

Recorded Oct 23, 2018

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Dr. Carla Cheatham

Dr. Carla Cheatham, MA, MDiv, PhD, TRT
Principal and Lead Trainer, Carla Cheatham Consulting Group, LLC

Dr. Carla Cheatham is the Principal and Lead Trainer for Carla Cheatham Consulting Group, LLC. She began her career in social services with an MA in Psychology. She then gained her certification in trauma counseling, a Ph. D. in Health & Kinesiology, and M.Div. She is now a national keynote speaker, consultant, and coach focusing on emotional competencies for leaders, medical professionals, mental health counselors, health organizations, and family caregivers. Carla is the former Chair of NHPCOs Ethics Advisory Council, a member of NHPCO’s Trauma-Informed End of Life Care Work Group, former Leader of NHPCO’s Spiritual Caregivers Community, and Assistant Professor at University of Maryland for its MS in Palliative Care. She has served in child and family counseling, treatment centers, higher education, faith communities, and an interfaith non-profit organization, and previously worked for 10 years as a hospice bereavement coordinator and interfaith chaplain.

Dr. Cheatham is also the author of Hospice Whispers: Stories of Life and Sharing Our Stories: A Hospice Whispers Grief Support Workbook, and multiple articles and scholarly publications. Her next series of books on resilience, emotional intelligence for caregivers, the art of presence with suffering, and grief are anticipated in 2024.

Presenter

Presenter: Jill Dyer, BSN, RN, HCS-D, HCS-O

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly.

Presenter

Presenter: Jill Dyer, BSN, RN, HCS-D, HCS-O

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly.

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About WellSky

WellSky is one of America’s largest and most innovative healthcare technology companies leading the movement for intelligent, coordinated care. Our proven software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations scale processes, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care. WellSky serves more than 20,000 client sites — including the largest hospital systems, blood banks, cell therapy labs, home health, and hospice franchises, post-acute providers, government agencies, and human services organizations. Informed by more than 40 years of providing software and expertise, WellSky anticipates clients’ needs and innovates relentlessly to build healthy, thriving communities. For more information, visit wellsky.com.


About WellSky

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.