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ON-DEMAND WEBINAR

Mastering case management metrics

Presented by: Jeff Echternach, Technology Officer at The Center for Case Management

Discover how WellSky and The Center for Case Management can provide real-time insights to help improve outcomes. 

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About the speaker

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Jeffrey Echternach, MBA, AAS, NRP 

Technology Officer at The Center for Case Management 

Jeff Echternach is a technology officer with The Center for Case Management and is the founding creator for the organization’s Dashboard and Data solutions, “CARTBoardTM”. Additionally, Echternach is a practicing paramedic, firefighter, and paramedic educator. He also supports his local fire/EMS department as an IT expert. He holds several certifications, including EPIC’s Clarity, Caboodle, and Cogito .

Echternach has worked in healthcare in a variety of capacities since 2005, including Business Development, Regional Hospital Emergency Management, EPIC Developer, Senior BI Developer, and Solutions Architect. He led the creation and analytics development for an enterprise-wide transfer center and has had his work published on the creation of outcome-focused patient flow data. Additionally, he has developed and deployed comprehensive dashboard tools at several hospital systems. Echternach specializes in understanding how clinical staff interface with technology and designing optimal workflows to maximize staff efficiency while improving the capture of quantitative data. He completed his MBA at Averett University in Danville, Virginia, and also holds an associate’s degree from Jefferson College of Health Sciences in Roanoke, Virginia.  

What you'll learn

Tune in to a 45-minute on-demand webinar, presented by WellSky and The Center for Case Management, about mastering the metrics that matter. You’ll see a demo of the WellSky Clinical Performance Dashboard, powered by The Center for Case Management, and learn how its structured approach — comprised of four CARTBoardTM domains — combines critical data to help case management leaders uncover performance gaps, manage denials, and improve patient flow.

The CARTBoard domains include:

  • C – Clinical Case Management: Monitor leading indicators, outcome measures, length of stay, and observation trends to improve clinical performance.
  • A – Access Point Case Management: Track emergency department and point-of-entry screenings and outcomes to optimize patient flow.
  • R – Revenue & Utilization: Gain visibility into concurrent denials, medical necessity reviews, and appeals success rates to protect revenue.
  • T – Transitions: Analyze discharge dispositions, post-acute destinations, and readmission risks to ensure safe, timely transitions of care.

What to expect:

  • An overview and demo of the dashboard experience and workflow.
  • Real-time scenarios to show how teams can act on avoidable days, denials, and discharge timeliness in the moment.
  • Open Q&A with the dashboard expert himself.

Watch now!

Fill out the form to access the webinar.

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About WellSky

WellSky is a technology company leading the movement for intelligent, coordinated care worldwide. Our next-level software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations solve tough challenges, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care.