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Tip sheet
This guide highlights common areas where home infusion and specialty pharmacy revenue cycle errors commonly occur and offers five practical steps to fix them.
Vice President, Revenue Cycle Services, WellSky
Diane Poole is Vice President of Revenue Cycle Services for WellSky. Her position includes the management of home health, hospice, infusion and specialty pharmacy, inpatient rehab hospitals, long-term acute care hospitals and skilled nursing facilities. She is a seasoned home care and hospice executive with expertise in accounting, finance, operations, revenue cycle, informatics, and education. She has more than 25 years of experience in post-acute healthcare, having served as a former CFO, COO, Manager of Clinical Informatics, and as a Software Analyst at the senior leadership level. A dedicated advocate for the healthcare industry, she has served on several committees on the state and national level.
Director, Revenue Cycle Services — Infusion, WellSky
Christina Rinaldi is the Director of Revenue Cycle Services for Infusion and Specialty Pharmacy at WellSky. Rinaldi is a registered nurse with a Master in Healthcare Administration and has over 25 years of experience in nursing, healthcare operations, and financial leadership. She is a home health and hospice veteran and was formerly a Vice President of Home Health for one of the nation's top home care providers. Christina has also served on the board of directors for the Home Care Alliance of Massachusetts.
Best practices to optimize financial results
Key metrics for monitoring performance
How to use WellSky CareTend Business Intelligence capabilities to streamline month-end close
WellSky® is one of America’s largest and most innovative healthcare technology companies, leading the movement for intelligent, coordinated care.
In today’s value-based care environment, WellSky connects providers, payers, health systems, life sciences companies, and community organizations through AI-powered software, analytics, and services.
Our solutions help organizations scale smarter, collaborate more effectively, and unlock data-driven insights.
The result is better alignment across all dimensions of clinical and social care — supporting better outcomes and lower costs.
WellSky serves more than 20,000 client sites — including the largest hospital systems, blood banks, cell therapy labs, home health and hospice franchises, post-acute providers, government agencies, and human services organizations.
With more than 40 years of industry expertise further amplified by AI, WellSky anticipates clients’ needs and innovates relentlessly to shape the future of coordinated care.
For more information, visit wellsky.com.
