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People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support.
Improving referral management & patient care with breakthrough technologies for home health: An executive provider discussion
When the healthcare industry first faced the onset of the COVID-19 pandemic, home health providers experienced an initial drop in referrals. As nationwide efforts to control the spread of the virus developed, demand for care in the home accelerated, leading to a rapid increase in referrals to home health throughout the rest of 2020 and into 2021. To keep up with increased referral volume and manage the patient journey, home health providers are leveraging digital tools to manage referral relationships, coordinate care, and track analytics.
Watch a panel discussion sharing successful provider strategies for refining referral management and tracking patient care with CarePort®, powered by WellSky. This panel includes Mike Gregory, RN, Chief Patient Advocacy Officer at Intrepid USA Healthcare, Inc. and Susan Caputo, Vice President of Business Development at VNSNY.
Moderated by Kraig McKinley, Area Vice President, Post-Acute for CarePort, the discussion shares insights on:
Intrepid and VNSNY have used CarePort to effectively manage increased referrals over the last year, giving both organizations real-world insights on leveraging digital tools for growth and better care. Don’t miss this opportunity to learn from successful home health leaders!
Recorded Oct 23, 2018
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Mike Gregory, RN, is the Chief Patient Advocacy Officer at Intrepid USA, where he leads the strategic growth of all business lines, positioning the organization as both the home care and hospice provider of choice and the employer of choice. With more than 25 years of experience in the healthcare industry, Mike uses his extensive clinical and leadership expertise as he works to transform healthcare businesses for the future by building strategies to maximize outcomes and control cost.
Prior to joining Intrepid in 2020, Mike was President at Cornerstone Partners. In this role, he partnered with post-acute healthcare companies to build growth strategies for all aspects of business development, as well as developing strategies for improving patient outcomes while decreasing cost to both the organization and the payor. From 2015 to 2018, Mike was VP of Sales at Kindred Home Health, where he oversaw the growth and business development of over 40 home health locations throughout the Southeast.
Susan Caputo is Senior Vice President of Business Development for the Visiting Nurse Service of New York (VNSNY), one of the nation’s largest not-for-profit home- and community-based health care organizations. With more than 30 years of health care experience as a direct provider and executive, Caputo oversees VNSNY’s business relationships with hospitals, nursing homes, physicians, insurance companies, and community-based organizations. She leads both sales and intake functions for all VNSNY home care and hospice services.
Susan Caputo joined VNSNY in 2000. As Director of Business Development, she planned and directed VNSNY’s entry into the critical Nassau County market. In 2006 she left VNSNY to serve as President of Home Care, Hospice, and Palliative Care at Metropolitan Jewish Home Care in New York. In 2014 she launched Susan Cummins Caputo Consulting, and the following year joined Amida Care, a special-needs plan in New York for people with HIV and the homeless, as Executive Vice President. She rejoined VNSNY in 2016.
Caputo began her career as a Registered Nurse working in pediatric oncology at Memorial Sloan Kettering Cancer Center in New York and North Shore Hospital on Long Island, and then transitioned into the home-care sector.
Caputo holds a Master of Public Administration degree in Health Care Administration and Management from the New School in New York and a Bachelor of Science in Nursing degree from Molloy College on Long Island.
People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly.
People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly.
WellSky is a technology company advancing human wellness worldwide. Our software and professional services address the continuum of health and social care — helping businesses, organizations, and communities solve tough challenges, improve collaboration for growth, and achieve better outcomes through predictive insights that only WellSky solutions can provide. A portfolio company of TPG Capital, WellSky serves more than 10,000 client sites around the world — including the largest hospital systems, blood banks and labs, home health and hospice franchises, government agencies, and human services organizations. Our purpose is to empower care heroes with technology for good, so that together, we can realize care’s potential and maintain a healthy, flourishing world. For more information, visit WellSky.com.
People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.
People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.
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