From incidents to insights: Strengthening Medicaid waiver oversight through smarter data sharing

LIVE WEBINAR

From incidents to insights: Strengthening Medicaid waiver oversight through smarter data-sharing

Learn how Delaware improves safety by connecting multiple state agencies to one incident management database

Thursday, April 23 at 2 p.m. ET

Register now

The CMS Access Rule is raising expectations for incident management, pushing state programs to go beyond compliance and deliver real improvements in safety. That’s why on Thursday, April 23 at 2 p.m. ET, Katie Howe, Director of Program Integrity for Delaware’s Division of Developmental Disabilities Services, will present a webinar on how her state brought together four state divisions under a single, unified incident management system. She’ll discuss how this data-driven approach has helped the state to:

Strengthen provider oversight
Improve cross-agency coordination
Support investigators and staff

Katie will also explore how unified incident management has moved the state from reactive reporting to proactive oversight — while reducing the burden on an already stretched workforce. Liz Collins, Principal at Mercer Government, and Barbara Guglielmo, Senior Solution Architect at WellSky will also be a part of the webinar.

Register now to see how reimagined incident management has helped to better protect people in Delaware.

What you'll learn

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Presenters

Katie Howe

Director of Program Integrity
Delaware Division of Developmental Disabilities Services (DDDS)

Katie Howe has served in the Delaware DDDS for 25 years, and has spent the last nine years as the Director of Program Integrity. Her passion for the people she serves and the experience she brings to her role have kept Delaware on the leading edge of protecting state beneficiaries and ensuring they receive quality services. Under her leadership, the state has modernized incident management across a complex statewide enterprise — balancing policy, operations, technology, and collaboration to improve outcomes.

Elizabeth (Liz) Collins, RN, MSN

Principal, Specialty Consulting Sector
Mercer Government

Liz Collins has helped streamline government programs and improve the lives of individuals for over 20 years. As a Principal at Mercer, she works with state agencies to identify opportunities for improvement and develop unique solutions that address both the complex policies of state governments and the pressing needs of the people served. Before joining Mercer, she served as Administrator of the Maternal and Child Health (MCH) section of the New Hampshire Department of Health and Human Services.

Barbara Guglielmo

Senior Solution Architect
WellSky

Barbara Guglielmo has more than two decades of experience supporting state and local health and human services agencies. In her current role, she works closely with government clients to design scalable, compliant solutions — translating complex program requirements into more effective system workflows. Barbara has deep expertise in incident management, data sharing, and cross‑agency coordination.

About WellSky

WellSky is a technology company leading the movement for intelligent, coordinated care worldwide. Our next-level software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations solve tough challenges, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care.