ON DEMAND WEBINAR

Emergency department transitions: A path to improved patient, provider, and payer outcomes

Tue, Nov 18, 2025 12:00 PM - 1:00 PM CST


Emergency departments (EDs) across the United States were under increasing pressure due to persistent challenges such as overcrowding, patient throughput inefficiencies, and mounting financial pressures. These issues led to delays in patient care and higher costs for health plans driven by disjointed transitions of care.

Who should have attended:

  • Payer and risk-bearing group leadership: Learned how payers collaborated with EDs to reduce readmissions and return visits to the emergency department, improve member experiences, and positively impact HEDIS and STAR rankings.
  • Hospital leadership: Gained actionable insights to improve ED throughput, minimize extended boarding times, and optimize inpatient mix.

Attendees learned:

How strategic partnerships streamlined ED transitions

Proven best practices and new approaches for measurable improvements in patient care

This was an opportunity to discover how organizations could combat the most pressing issues in emergency care.

Register Now

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About the speaker

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Bridgette McGrath

COO, Payer and Emerging Markets; GM, PAC Advance, WellSky

Bridgette McGrath is COO of WellSky Payer and Emerging Markets and PAC Advance General Manager. She is a results-driven executive with a strong background in healthcare management. Prior to WellSky, Bridgette oversaw the strategic management and operational execution experience and day-to-day operations at Carebridge; multi-site management and operations at Healogics, and prior to that, she managed the post-acute program at Evicore. Bridgette is an accomplished nurse who holds a Master of Science of Nursing degree, is a certified nurse mid-wife, a psychiatric clinical nurse, and a community health nurse.

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Jamie Chang, MD

Chief Medical Officer, WellSky

Dr. Jamie Chang is the chief medical officer at WellSky. A board-certified emergency medicine physician with extensive experience in clinical operations, Dr. Chang is passionate about connecting teams across the healthcare system to deliver intelligent, high-quality, and coordinated care. Before joining WellSky, Dr. Chang led clinical value innovation across Optum Health with a particular focus on the acute and post-acute settings of care. He has previously designed and implemented value-based care programs in hospital settings, consulted across the healthcare continuum while at McKinsey & Company, and spent time with the World Health Organization to improve healthcare delivery in low-resource settings. Dr. Chang completed his clinical training in emergency medicine at Stanford, and he is a Fellow of the American College of Emergency Physicians. He graduated summa cum laude from Princeton University with a degree in economics and received his MD from Harvard Medical School and MBA from Harvard Business School.

What you'll learn

Register for the webinar!

On Demand

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About WellSky

WellSky® is one of America’s largest and most innovative healthcare technology companies, leading the movement for intelligent, coordinated care. In today’s value-based care environment, WellSky connects providers, payers, health systems, life sciences companies, and community organizations through AI-powered software, analytics, and services. Our solutions help organizations scale smarter, collaborate more effectively, and unlock data-driven insights. The result is better alignment across all dimensions of clinical and social care — supporting better outcomes and lower costs.

WellSky serves more than 20,000 client sites — including the largest hospital systems, blood banks, cell therapy labs, home health and hospice franchises, post-acute providers, government agencies, and human services organizations. With more than 40 years of industry expertise further amplified by AI, WellSky anticipates clients’ needs and innovates relentlessly to shape the future of coordinated care. For more information, visit wellsky.com.