The evolution of care: An annual care delivery report

2023 edition

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The COVID-19 pandemic has had a profound impact on healthcare delivery in the United States, highlighting the need for increased flexibility, innovation, and resilience in the face of a public health crisis. In this report, based on data from WellSky, we explore the ways care delivery has evolved over the last year and shed light on the implications for patients and providers as we enter a new era of healthcare.

Key findings:
  • With the end of the public health emergency (PHE), providers need to prepare for the changes in policy, practice, and waived requirements.
  • Hospitals are finding it harder to place patients in the face of rising demand for post-acute care.
  • The time patients spend in the hospital prior to discharge has lessened from its peak during the pandemic, but it’s still higher than pre-pandemic levels.
  • Staffing shortages continue to be a challenge, with widespread burnout and increased turnover leading to the use of costly contract labor to fill gaps.
 
 
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About WellSky®

WellSky is one of America’s largest and most innovative healthcare technology companies, leading the movement for intelligent, coordinated care. In today’s value-based care environment, WellSky connects providers, payers, health systems, life sciences companies, and community organizations through AI-powered software, analytics, and services. Our solutions help organizations scale smarter, collaborate more effectively, and unlock data-driven insights. The result is better alignment across all dimensions of clinical and social care — supporting better outcomes and lower costs.

WellSky serves more than 20,000 client sites — including the largest hospital systems, blood banks, cell therapy labs, home health and hospice franchises, post-acute providers, government agencies, and human services organizations. With more than 40 years of industry expertise further amplified by AI, WellSky anticipates clients’ needs and innovates relentlessly to shape the future of coordinated care. For more information, visit wellsky.com.