Solutions
It’s all about your reputation: Increasing your inpatient
behavioral health census through robust relationships
People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support.
Presented by Charity Holmes, MSN, RN-BC, MBA, CNML, PMH-BC and Dr. Shannon Mong, PsyD
Behavioral health is essential to individual and population health, yet only 43% of adults with a mental health disorder receive the treatment they need. That is why inpatient behavioral health hospitals, health systems, and community behavioral health organizations must work together to increase access to treatment.
Increasing access to treatment starts with a robust community referral network. To build this network, inpatient behavioral health hospitals and departments must expand their referral network outside of the emergency room. During this free seminar, we’ll explore several strategies that your inpatient behavioral health organization can implement to optimize the referral management process, stabilize your census, and improve quality of care.
Join behavioral health leaders Charity Holmes MNS, RN-BC, MBA, CNML, PMH-BC, and Shannon Mong, PsyD to learn how to build robust relationships that can help your organization streamline the admission and discharge process and improve patient satisfaction.
During this session, attendees will learn:
Recorded Oct 23, 2018
WellSky only wants to send you the information you are interested in. Please fill out the form below to choose the emails you want to receive. We only send emails to subscribers. If you are an existing customer, you will continue to receive certain notifications.
Assistant Administrator, University of Washington Medical Center
Charity Holmes is an accomplished Administrator of behavioral health services with 24 years of healthcare experience. She has expertise in several areas including healthcare administration, behavioral health administration and program development, facility construction and retro-fit projects, and accreditation compliance. Charity has had repeated success managing ambitious projects and programs including designing and implementing emergency protocols, process improvements, and operational changes in behavioral health facilities. She has leveraged her expertise in legal and regulatory requirements to ensure compliance by leading site visits and accreditation surveys, and by advising hospital staff on complex compliance matters. Charity’s leadership has resulted in service line growth, the launch of innovative new programs, and an unparalleled quality of care. Charity has been published in multiple national and international professional journals and been a speaker and presenter at multiple healthcare forums and conferences. She is currently the president-elect for the Washington chapter of the American Psychiatric Nurses Association (APNA). She leads program development, quality, compliance, and leadership teams to provide exceptional patient services that meet evolving community needs.
Owner, In-Sights Associates
Shannon Mong helps health care leaders thrive in quickly evolving environments. For more than 25 years she has worked with clients and partners to successfully design and implement two of the most challenging systems changes: integrating physical health and substance use treatment into behavioral health and improving outcomes of people with the most complex life circumstances. Shannon has helped organizations and partners save millions of dollars by reducing costly and preventable utilization and dramatically improving population health outcomes. Her focus is on supporting health care systems transform and optimize their initiatives from initial concept to full execution. As a former direct service provider and program administrator in the public behavioral health system and leader in a multi-state behavioral health agency, Dr. Mong knows the challenge of managing day-to-day work while fostering innovation. With a dynamic approach to system design, organizational health, and change management, she engages organizations to improve the lives of people who have experienced health inequities while helping leaders and their organizations to flourish. Committed to equity, collaboration, and innovation, Shannon is a board member of the College of Behavioral Health Leadership and steering committee member of California’s Mental Health & Education Workforce Collaborative. She is also a frequent conference presenter and leads workshops to spread clinical practice innovation, enhance team development, engage a community-connected workforce, and foster organizational resilience
Shannon Mong, PsyD is passionate about making it easier for healthcare leaders to achieve their goals. A certified facilitator, she engages and aligns leaders and stakeholders to solve complex problems in rapidly evolving environments. As a former direct service provider and program administrator in the public behavioral health system and leader in a multi-state behavioral health agency, Dr. Mong knows the challenge of managing day-to-day work while fostering innovation. Her focus is on guiding system transformation and healthcare optimization initiatives from initial concept to full execution.
Shannon has helped organizations and partners dramatically improve population health outcomes while saving millions of dollars by reducing costly and preventable utilization. As a Principal at HMA, her focus is on supporting healthcare systems transform and optimize their healthcare initiatives from initial concept to full execution. She helps organizations detect and develop opportunities that enhance the experience of provider and patient, improve population outcomes, and reduce cost. She has worked with clients and partners to successfully design and implement two of the most challenging systems changes: integrating physical health and substance use treatment into behavioral health and improving outcomes for populations grappling with complex conditions.
Laura Collins is a behavioral health professional with strong experience in hospital and clinical patient care, hospital administration, and behavioral health integration. She has worked extensively in psychiatric hospital programming and operations, project implementation, and regulatory preparation, specific to psychiatry.
Ms. Collins is a seasoned coach and mentor helping inpatient hospital leaders improve their systems of care at all levels, including helping clinics transition into Health Homes work. Before joining HMA, Ms. Collins worked for 20 years with Harborview Medical Center in Seattle, most recently as a behavioral health administrator. On the inpatient-side, she provided oversight of all civil commitment processes, regulatory preparation, psychiatric program development, and training. She regularly provided presentations to staff and community stakeholders on these topics.
While serving in leadership roles, she has developed and implemented programs to examine systems-level involvement in managing behavioral health trends in the state of Washington. Ms. Collins previously served as interim chief operating officer for Del Amo Hospital, a freestanding psychiatric hospital in Torrance, California. She provided oversight to daily inpatient and outpatient hospital operations and managed and developed departments with a quality improvement eye for trauma-informed, patient-centered, and evidence-based practice.
Accreditation Statement
In support of improving patient care, this activity has been planned and implemented by Amedco LLC and WellSky. Amedco LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
The following state boards accept courses offering ASWB ACE credit for Social Workers: AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, WV, WY
* WV accepts ASWB ACE unless activity is in live in West Virginia then an application is required.
The following state boards accept courses offering ASWB ACE credit for Counselors: AK, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, MA, MD, ME, MO, ND, NE, NM, NH, NV, OK, PA, TN, TX, UT, VA, WI, WY
AL / Counselors: Activities not providing NBCC approval may be approved by the Board for individual licensees upon receipt of acceptable documentation prior to the activity. Please send course details to your licensing board for approval BEFORE the event. No approvals afterward by the board. The following state boards accept courses offering ASWB ACE credit for MFTs: AK, AR, AZ, CA, CO, FL, IA, ID, IN, KS, MD, ME, MO, NC, NE, NH, NM, NV, OK, PA, RI, TN, TX, UT, VA, WI, WY
MA / MFTs: Participants can self-submit courses not approved by the MAMFT board for review.
The following state boards accept courses offering ASWB ACE credit for Addictions Professionals: AK, CA, CO, CT, GA, IA, IN, KS, LA, MO, MT, ND, NM, NV, OK, OR, SC, WA, WI, WV, WY
Accreditation Statement
In support of improving patient care, this activity has been planned and implemented by Amedco LLC and WellSky. Amedco LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Social Workers
As a Jointly Accredited Organization, Amedco is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Amedco maintains responsibility for this course. Social workers completing this course receive 1.50 GENERAL continuing education credits.
The following state boards accept courses offering ASWB ACE credit for Social Workers: AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, WV, WY
* WV accepts ASWB ACE unless activity is in live in West Virginia then an application is required.
The following state boards accept courses offering ASWB ACE credit for Counselors: AK, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, MA, MD, ME, MO, ND, NE, NM, NH, NV, OK, PA, TN, TX, UT, VA, WI, WY
AL / Counselors: Activities not providing NBCC approval may be approved by the Board for individual licensees upon receipt of acceptable documentation prior to the activity. Please send course details to your licensing board for approval BEFORE the event. No approvals afterward by the board.
The following state boards accept courses offering ASWB ACE credit for MFTs: AK, AR, AZ, CA, CO, FL, IA, ID, IN, KS, MD, ME, MO, NC, NE, NH, NM, NV, OK, PA, RI, TN, TX, UT, VA, WI, WY
MA / MFTs: Participants can self-submit courses not approved by the MAMFT board for review.
The following state boards accept courses offering ASWB ACE credit for Addictions Professionals: AK, CA, CO, CT, GA, IA, IN, KS, LA, MO, MT, ND, NM, NV, OK, OR, SC, WA, WI, WV, WY
WellSky is a technology company advancing human wellness worldwide. Our software and professional services address the continuum of health and social care — helping businesses, organizations, and communities solve tough challenges, improve collaboration for growth, and achieve better outcomes through predictive insights. People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care. Informed by more than 30 years of providing software and expertise, our purpose is to empower care heroes with technology for good, so that together, we can realize care’s potential and maintain a healthy, flourishing world.
People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.
People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.
11300 Switzer Road, Overland Park, KS 66210
(855) WELLSKY
© Copyright 2025 WellSky. All rights reserved.
