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WellSky partners with Citus Health to empower patient communication

WellSky and Citus Health partner to empower patient engagement


WellSky and Citus Health integrations brings improved patient engagement and communication to both home infusion and specialty pharmacy clients.

Patient engagement is essential for delivering quality care and ensuring positive patient outcomes in post-acute care. Effective two-way communication between patients and clinicians is a critical component of this effort. Home infusion providers and specialty pharmacy providers need technology partners with powerful solutions that empower communication, while also reducing phone tag and saving valuable time.

That’s why WellSky and Citus Health are partnering to launch an integrated, web-based, and mobile patient engagement module that enables WellSky CPR+ and CareTend home infusion and specialty pharmacy clients to improve communication between patients and clinicians.

Together, WellSky and Citus Health are opening new lines of communication to ensure patients’ voices are heard, valued, and incorporated in their care plans. With our new engagement module, you can:

Connect patients and staff members in real time
  • Instantly answer patient questions on any device with mobile and web-based messaging
  • Ensure patient messages are addressed or escalated if response timeframes aren’t met
Ensure compliance with secure messaging
  • Customize security privileges based on job roles
  • Automatically log all interactions and create progress after any chat occurs
  • Authorized users can easily recall, audit, redact, or unredact message contents
Streamline clinical and billing activity
  • Eliminate phone tag and document chasing with digital, customizable assessments, delivery tickets, and patient satisfaction surveys
  • Easily obtain electronic signatures from patients and physicians in real time
Improve communication with your patients
  • Automatically translates messages sent and received in 90 languages
  • Receive instant push notifications to encourage real-time communication between staff and patient
Request a demo today to see how the engagement module can transform your business.
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Revenue Cycle Management

Recorded Oct 23, 2018

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Presenter

Presenter: Jill Dyer, BSN, RN, HCS-D, HCS-O

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly.

Presenter

Presenter: Jill Dyer, BSN, RN, HCS-D, HCS-O

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly.

About WellSky

WellSky is a technology company that delivers software and services to transform an ever-growing range of care services worldwide. We anticipate the needs of care providers and communities, empowering them with insights and solutions that support high quality, scalable, and personalized care. With our platforms and partnership, care providers can deliver their best while managing costs and resources, so both businesses and communities flourish.

Building on a history of excellence and a reputation for quality, WellSky empowers providers to provide exceptional care, improve operational efficiency, reduce cost, and meet the challenges of their rapidly changing industries. Learn more at WellSky.com.

About Us
 

About WellSky

WellSky is a technology company that delivers software and services to transform an ever-growing range of care services worldwide. We anticipate the needs of care providers and communities, empowering them with insights and solutions that support high quality, scalable, and personalized care. With our platforms and partnership, care providers can deliver their best while managing costs and resources, so both businesses and communities flourish.

Building on a history of excellence and a reputation for quality, WellSky empowers providers to provide exceptional care, improve operational efficiency, reduce cost, and meet the challenges of their rapidly changing industries. Learn more at WellSky.com.

About WellSky

WellSky is a technology company advancing human wellness worldwide. Our software and professional services address the continuum of health and social care — helping businesses, organizations, and communities solve tough challenges, improve collaboration for growth, and achieve better outcomes through predictive insights that only WellSky solutions can provide. A portfolio company of TPG Capital, WellSky serves more than 10,000 customer sites around the world — including the largest hospital systems, blood banks and labs, home health and hospice franchises, government agencies, and human services organizations. Informed by more than 30 years of providing software and expertise, WellSky anticipates providers’ needs and innovates relentlessly to help people thrive. Our purpose is to empower care heroes with technology for good, so that together, we can realize care’s potential and maintain a healthy, flourishing world. For more information, visit WellSky.com.

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.