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Configuring Microsoft Edge to run WellSky Aging & Disability and WellSky Service Delivery Manager

For users who manage their own workstations

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Microsoft will no longer support Internet Explorer after June 15, 2022. To run WellSky Aging & Disability or Service Delivery Manager, please follow these steps to configure Microsoft's new Edge browser to run on your PC.

  1. If your computer is managed by somebody else like an IT department, you don't have to do anything. Your IT team will update your computer. Please allow time for them to contact you.

  2. If you are setting up a new workstation that is not already configured to run A&D. You must first complete the steps in the A&D Computer Configuration Guide, located on the WellSky Customer Portal. Log into WellSky Aging & Disability to access the Customer Portal.

  3. Click here to download WellSky's Edge configuration file. Locate the IEModeEdge file in your Downloads folder. (Figure 1)
     
  4.  Right-click on the file and select "Run as administrator."  See Figure 2.
     
  5. If you receive a Windows alert. Select "More info" or "Accept" and run the file. Allow the app to make changes. (Figure 3)
     
  6. When the installation window appears, wait for the installation to complete. The install typically takes 5-10 minutes. (Figure 4) When the install is finished, the window closes automatically.

  7. To verify that the install was successful. Open Microsoft Edge and login to WellSky Aging & Disability. Look for the Internet Explorer logo in the address bar. If you do not see the logo, please refresh your browser and try again. (Figure 5)
     
If you are still not able to run WellSky Aging & Disability, please contact your system administrator or enter a support ticket.
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Figure 1. Locate the configuration file in your downloads folder.




Figure 2. Right-click on the file to select "Run as administrator."




Figure 3. Select "more info," "Yes," or "Accept" to confirm you want to run the file.



Figure 4. Allow 5-10 minutes for the file to run.




Figure 5. After the install window disappears, login to Aging & Disability and look for the Internet Explorer logo in the address bar. You may need to refresh your browser.

 

Microsoft will no longer support Internet Explorer after June 15, 2022. To run WellSky Aging & Disability or Service Delivery Manager, please follow these steps to configure Microsoft's new Edge browser to run on your PC.


See a video demonstration of these instructions

  1. If your computer is managed by somebody else like an IT department, you don't have to do anything. Your IT team will update your computer. Please allow time for them to contact you. IT Guidance is available here.

  2. If you are setting up a new workstation that is not already configured to run A&D. You must first complete the steps in the A&D Computer Configuration Guide, located on the WellSky Customer Portal. Log into WellSky Aging & Disability to access the Customer Portal.

  3. Click here to download WellSky's Edge configuration file. Locate the IEModeEdge file in your Downloads folder. If you are having issues downloading the exe directly, Please click here for a zipped version of the executable file. (Figure 1)
     
  4.  Right-click on the file and select "Run as administrator."  See Figure 2.
     
  5. If you receive a Windows alert. Select "More info" or "Accept" and run the file. Allow the app to make changes. (Figure 3)
     
  6. When the installation window appears, wait for the installation to complete. The install typically takes 5-10 minutes. (Figure 4) When the install is finished, the window closes automatically.

  7. To verify that the install was successful. Open Microsoft Edge and login to WellSky Aging & Disability. Look for the Internet Explorer logo in the address bar. If you do not see the logo, please close and restart your Edge browser and look again (Figure 5). You may also need to reboot your PC. 
     

If you are still not able to run WellSky Aging & Disability, watch this video demonstration for troubleshooting advice. If the problem is still not resolved, please contact your system administrator, enter a support ticket, or call: 802-491-8367.

Troubleshooting

IT guidance is available here.

If you have trouble downloading or running the executable above, do to browsers blocking the download, antivirus flagging or other security or administrative control points. We have a .bat file available here that completes the registry settings of IE Mode and the WellSky Site List.
Instructions: Download the .bat file available here, extract the IEModeSetReg.bat file, right click and choose to run the "IEModeSetReg.bat" and select "Run as Administrator".





Figure 1. Locate the configuration file in your downloads folder.




Figure 2. Right-click on the file to select "Run as administrator."




Figure 3. Select "more info," "Yes," or "Accept" to confirm you want to run the file.



Figure 4. Allow 5-10 minutes for the file to run.




Figure 5. After the install window disappears, login to Aging & Disability and look for the Internet Explorer logo in the address bar. You may need to refresh your browser.

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Jeffrey S. Baird, JD

Chairman of the Health Care Group at Brown & Fortunato, PC


Jeffrey S. Baird, JD, is Chairman of the Health Care Group at Brown & Fortunato, PC, a law firm based in Amarillo, Texas. He represents pharmacies, infusion companies, HME companies and other health care providers throughout the United States. Mr. Baird is Board Certified in Health Law by the Texas Board of Legal Specialization.

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Kelly T. Custer, JD

Attorney with the Health Care Group at Brown & Fortunato, PC


Kelly T. Custer, JD, is an attorney with the Health Care Group at Brown & Fortunato, PC, a law firm based in Amarillo, Texas. He represents pharmacies, infusion companies, HME companies and other health care providers throughout the United States.

Presenter

Presenter: Jill Dyer, BSN, RN, HCS-D, HCS-O

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly.

Presenter

Presenter: Jill Dyer, BSN, RN, HCS-D, HCS-O

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly.

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About WellSky

WellSky is a technology company advancing human wellness worldwide. Our software and professional services address the continuum of health and social care — helping businesses, organizations, and communities solve tough challenges, improve collaboration for growth, and achieve better outcomes through predictive insights. People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care. Informed by more than 30 years of providing software and expertise, our purpose is to empower care heroes with technology for good, so that together, we can realize care’s potential and maintain a healthy, flourishing world.


About WellSky

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.