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People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support.

Finding our way back home: Understanding and addressing concerns of hospice patients and families during a pandemic

Presented by pioneering hospice physician Marcia Levetown, MD, MMM, HMDC, FAAHPM


In a May 2020 survey conducted by the National Association for Home Care & Hospice (NAHC), 95% of hospice providers reported that patients and families had refused visits from hospice nurses due to concerns about COVID-19. This is a widespread problem with significant impacts. Visit refusals hinder the care and support that hospices have a mission to provide, causing patients and families to suffer needlessly. And hospices struggle financially. The NAHC survey found that 60% of hospices expect revenue to decrease in 2020.

WellSky is offering an exclusive webinar that will help you and your team enhance communication strategies and reduce visit refusals.

In this session, Dr. Levetown equips hospice providers with valuable communication strategies and tools for interacting with patients and their families during a pandemic. She provides suggestions for conveying agency policies in a way that assures patients and families of the precautions in place to prioritize their safety, as well as scripting for addressing the bereavement difficulties occurring as a result of limitations placed on funeral/memorial gatherings.

Watch and learn:
  • The specific concerns patients and families experience when faced with a pandemic.
  • How to address these concerns with clarity and confidence, increasing the likelihood that patients will accept needed services that enhance their quality of life.
  • How to advocate for practices and policies that assure the safety and well-being of patients and their loved ones, as well as care providers.

Vulnerable, seriously ill patients and their loved ones are understandably fearful of the transmission of COVID-19. This webinar will show you how to alleviate fear and reduce visit refusals. Don’t miss it.
The views, information, and guidance in this resource are provided by the author and do not necessarily reflect those of WellSky. The content provided herein is intended for informational purposes only. The information may be incomplete, and WellSky undertakes no duty to update the information. It is shared with the understanding that WellSky is not rendering medical, legal, financial, accounting, or other professional advice. WellSky disclaims any and all liability to all third parties arising out of or related to this content. WellSky does not make any guarantees or warranties concerning the information contained in this resource. If expert assistance is required, please seek the services of an experienced, competent practitioner in the relevant field. WellSky resources are not substitutes for the official information sources on COVID-19. Providers should continue to track developments on official CMS and CDC pages, including:

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Revenue Cycle Management

Recorded Oct 23, 2018

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Presenter: Marcia Levetown, MD, MMM, HMDC, FAAHPM

Marcia Levetown, MD, MMM, HMDC, FAAHPM was among the first physicians in the U.S. to be certified in hospice and palliative medicine in 2008. She has been a pioneer in the field since 1994 and is a Fellow of the American Academy of Hospice and Palliative Medicine. Dr. Levetown has held professorships in internal medicine and pediatrics, served as the inaugural Chair of the Institute of Palliative Care at the Methodist Hospital in Houston, Texas, as Regional Medical Director for Vitas, and served as a member of an IOM Committee. She is a highly sought after speaker, author of two books, several chapters in leading palliative care textbooks, many articles and national policies on ethics and palliative care topics.

Presenter

Presenter: Jill Dyer, BSN, RN, HCS-D, HCS-O

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly.

Presenter

Presenter: Jill Dyer, BSN, RN, HCS-D, HCS-O

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly.

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About WellSky

WellSky is a technology company advancing human wellness worldwide. Our software and professional services address the continuum of health and social care — helping businesses, organizations, and communities solve tough challenges, improve collaboration for growth, and achieve better outcomes through predictive insights that only WellSky solutions can provide. A portfolio company of TPG Capital, WellSky serves more than 10,000 client sites around the world — including the largest hospital systems, blood banks and labs, home health and hospice franchises, government agencies, and human services organizations. Our purpose is to empower care heroes with technology for good, so that together, we can realize care’s potential and maintain a healthy, flourishing world. For more information, visit WellSky.com.

About WellSky

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.