Solutions
Leveraging resource management to navigate the COVID-19 pandemic
People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support.
Written by: Cathy Dwyer and Al Fiandaca
No healthcare organization can operate effectively or efficiently without access to the right resources – the people and things that make healthcare happen. Understanding how patient demand impacts staff and equipment usability and productivity can provide your organization with the insights needed to conquer any challenge.
COVID-19 has heightened the importance of resource management as facilities try to track equipment, reopen facilities, and more. This timely white paper provides organizations with practical guidance by demonstrating how one organization used resource management tools to address an anticipated patient surge during the first few months of the COVID-19 pandemic.
In this white paper, you will learn why resource management is important in the everyday operations of healthcare organizations. Readers will learn how resource management helps prevent scheduling conflicts, communication errors, and clinician underuse or overuse.
In this free white paper, Cathy Dwyer, Vice President and CIO of Burke Rehabilitation Hospital, explains how their team used resource management to:
This article does not constitute legal advice. This article was prepared on a specific date. The law may have changed since this article was written. Before acting on the issues discussed in this article, it is important the reader obtains advice from a health care attorney.
The views, information, and guidance in this resource are provided by the author and do not necessarily reflect those of WellSky. The content provided herein is intended for informational purposes only. The information may be incomplete, and WellSky undertakes no duty to update the information. It is shared with the understanding that WellSky is not rendering medical, legal, financial, accounting, or other professional advice. WellSky disclaims any and all liability to all third parties arising out of or related to this content. WellSky does not make any guarantees or warranties concerning the information contained in this resource. If expert assistance is required, please seek the services of an experienced, competent practitioner in the relevant field. WellSky resources are not substitutes for the official information sources on COVID-19. Providers should continue to track developments on official CMS and CDC pages, including:
Recorded Oct 23, 2018
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Solutions Manager, WellSky
Al Fiandaca has been the Solutions Manager of WellSky Resource Manager for over nine years. He is one of the nation’s leading experts on the role of scheduling in patient care. His expertise has led to many proprietary innovations that help reduce no-shows, enhance patient adherence, increase revenue at the front desk, improve the patient experience, and increase provider efficiency.
Cathy Dwyer has been a member of the IT team at Burke Rehabilitation Hospital for almost 20 years and has served as Vice President and Chief Information Officer for the last nine. She has worked in several capacities from interface programmer, report writer, system integrator, clinical liaison, business partner and analyst, up to her current management role, while still keeping an eye on the day-to-day operations of her team. She oversees the use of all information systems within the hospital and makes sure the hospital keeps pace with advancements in technology. Prior to joining Burke, Cathy held IT positions with Reader’s Digest Association and IBM Corporation. She is a member of the College of Healthcare Information Management Executives (CHIME) and the Healthcare Information and Management Systems Society (HIMSS). Cathy has achieved the distinction of being a Certified Healthcare Chief Information Officer (CHCIO), and she holds a MBA from Manhattan College.
Al Fiandaca has been the Solutions Manager of WellSky Resource Manager for over nine years. He is one of the nation’s leading experts on the role of scheduling in patient care. His expertise has led to many proprietary innovations that help reduce no-shows, enhance patient adherence, increase revenue at the front desk, improve the patient experience, and increase provider efficiency.
WellSky is a technology company advancing human wellness worldwide. Our software and professional services address the continuum of health and social care — helping businesses, organizations, and communities solve tough challenges, improve collaboration for growth, and achieve better outcomes through predictive insights. People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care. Informed by more than 30 years of providing software and expertise, our purpose is to empower care heroes with technology for good, so that together, we can realize care’s potential and maintain a healthy, flourishing world.
People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.
People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.
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