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Dementia during COVID-19: how to provide exceptional care in
long-term care facilities during a public health emergency

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People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support.


Dementia during COVID-19: how to provide exceptional care in long-term care facilities during a public health emergency

Presented by:
Scott Heichel, RN, RAC-MT, RAC-CTA, DNS-CT, CIC, QCP, IPCO

At least half of older adults living in long-term care facilities suffer from cognitive impairments, including dementia. To care for these individuals, your staff must understand their behavior as agitation, sudden sadness, or new-onset confusion could indicate worsening symptoms of dementia. But today, your team faces additional challenges as these signs and symptoms may indicate a COVID-19 infection.

Providing care to residents with dementia during COVID-19 has presented long-term care organizations with new challenges. Whether weighing the risks and benefits of moving residents to designated COVID-19 units or exploring options to keep staff safe with the necessary personal protective equipment (PPE), you need guidance you can trust to provide the level of care your residents need.

In this free webinar experienced long-term care expert Scott Heichel provides guidance on the:

  • Challenges that the public health emergency creates for caring for residents with dementia
  • Techniques that should be used while caring for dementia residents
  • Best way to assess dementia residents for signs and symptoms of COVID-19

The views, information, and guidance in this resource are provided by the author and do not necessarily reflect those of WellSky. The content provided herein is intended for informational purposes only. The information may be incomplete, and WellSky undertakes no duty to update the information. It is shared with the understanding that WellSky is not rendering medical, legal, financial, accounting, or other professional advice. WellSky disclaims any and all liability to all third parties arising out of or related to this content. WellSky does not make any guarantees or warranties concerning the information contained in this resource. If expert assistance is required, please seek the services of an experienced, competent practitioner in the relevant field. WellSky resources are not substitutes for the official information sources on COVID-19. Providers should continue to track developments on official CMS and CDC pages, including:

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Revenue Cycle Management

Recorded Oct 23, 2018

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Scott Heichel, RN, RAC-MT, RAC-CTA, DNS-CT, CIC, QCP, IPCO

Director of Clinical Reimbursement for LeaderStat


Scott Heichel, RN, RAC-MT, RAC-CTA, DNS-CT, CIC, QCP, IPCO, and Director of Clinical Reimbursement for LeaderStat brings over 25 years of healthcare experience. Scott has hands-on experience in memory care units and has assisted and guided clients as they navigate the new challenges associated with COVID-19 regulations.

Scott is recognized for his expertise in the RAI process and clinical reimbursement. Scott’s consulting work includes performing Medicare and Medicaid reimbursement reviews and educational programs for skilled nursing facilities and multi-facility operators. Scott has experience in and has testified as an expert witness in a large Medicare dispute case and has also assisted in Corporate Integrity Audits and corporate compliance reviews. Scott is a member of AANAC’s (American Association of Nurse Assessment Coordination) Expert Advisory Panel, recognized as a Master Teacher through AANAC for their RAC-CT MDS certification courses, and sits on the board as the President of OANAC (Ohio Association of Nurse Assessment Coordinators).


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Presenter: Jeff Baird, JD

Jeffrey S. Baird, JD, is Chairman of the Health Care Group at Brown & Fortunato, PC, a law firm based in Amarillo, Texas. He represents pharmacies, infusion companies, HME companies, and other health care providers throughout the United States. Mr. Baird is Board Certified in Health Law by the Texas Board of Legal Specialization and can be reached at (806) 345-6320 or [email protected]

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Presenter: Teresa Remy, DSC, MHA, LNHA, BSN, RN, RACT-CT, CDP, QCP, IPCO

Teresa Remy, DSC, MHA, LNHA, BSN, RN, RACT-CT, CDP, QCP, IPCO has nearly 37 years of experience working in healthcare. Teresa has a proven record of achieving consecutive 5-Star Ratings, National Quality Awards, U.S. News and World Report Best Nursing Home Awards, perfect surveys, as well as working with multi-facility chains in achieving exceptional results. At LeaderStat, Teresa provides both onsite and offsite support and training in key quality system audits, survey preparation, assistance with the development of processes that work in the real world, and assistance with targeting areas that help prevent costly deficiencies.

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Presenter: Kelly Custer, JD

Kelly T. Custer, JD, is an attorney with the Health Care Group at Brown & Fortunato, PC, a law firm based in Amarillo, Texas. He represents pharmacies, infusion companies, HME companies, and other health care providers throughout the United States. Mr. Custer can be reached at (806) 345-6343 or [email protected]

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About WellSky

WellSky is a technology company advancing human wellness worldwide. Our software and professional services address the continuum of health and social care — helping businesses, organizations, and communities solve tough challenges, improve collaboration for growth, and achieve better outcomes through predictive insights. People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care. Informed by more than 30 years of providing software and expertise, our purpose is to empower care heroes with technology for good, so that together, we can realize care’s potential and maintain a healthy, flourishing world.


About WellSky

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.