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WEBINAR

Known Unknowns: Compliance, Risk Aversion, & Change

Known Unknowns: Compliance, Risk Aversion, & Change

When your agency faces strict regulation from government, payors, or funders, it can create a risk-averse culture where compliance becomes the overwhelming focus. This webinar will discuss why some organizations become risk adverse, how that hinders the service you provide to clients, and what you can do to create a culture focused on quality and excellence.

What you will learn:

  • Understand the difference between compliance and quality 
  • See examples of how risk elimination does not equal excellence
  • Use regulations as a launching point for outstanding client service

When you aim for excellence, compliance will come more easily. Discover how you can overcome a risk averse culture in order to go beyond compliance. It's time to think bigger!

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Recorded: August 1, 2019

Revenue Cycle Management

Recorded Oct 23, 2018

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Presenter

Presenters: Debbie Pierson & Yonda Snyder, Sage Squirrel Consulting

Debbie Pierson served as the Deputy Director of the Indiana Division of Aging from 2014 until 2018. Before coming to the Division of Aging, Debbie was the Director of Home and Community Based Services with Area 9 Agency on Aging in Richmond, Indiana. Yonda Snyder was the Director of the Indiana Division of Aging from 2014 until 2018. Yonda has a Bachelor of Science from Indiana University. Yonda is a customer service acolyte who also has ten years of executive level human resource management experience prior to leading the Division of Aging.

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About WellSky

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.

About Us

About WellSky

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.